Notice of Non-Discrimination
CenterLight Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. CenterLight Healthcare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
○ Qualified sign language interpreters
○ Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
○ Qualified interpreters
○ Information written in other languages
If you need these services, contact Member Services at 1-877-226-8500, 7 days a week from
8:00 a.m. through 8:00 p.m. TTY users should call 711.
If you believe that CenterLight Healthcare has failed to provide these services or
discriminated in another way on the basis of race, color, national origin, age, disability, or sex,
you can file a grievance with CenterLight Healthcare Grievances and Appeals Department,
1250 Waters Place, Bronx, New York, 10461 or call 1-877-226-8500. You can file a grievance
in person or by mail, fax, or email. If you need help filing a grievance, please contact Member
Services 1-877-226-8500, 7 days a week from 8:00 a.m. through 8:00 p.m. TTY users should call 711. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1-800-868-1019, 800-537-7697 (TDD).
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.